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The Expit S.O.S gives a platform for the end users to interact with Microsoft System Center Service Manager through the Outlook console. With the help of S.O.S, one can create Incident and Service tickets and check the status of the previous tickets opened in SCSM.

The Expit S.O.S gives a platform for the end users to interact with Microsoft System Center Service Manager through the Outlook console. With the help of S.O.S, one can create Incident and Service tickets and check the status of the previous tickets opened in SCSM.

Expit’s Pro-Ops Connector is an add in for Microsoft Project that allows project managers to create change requests in Service Manager as part of the project. The Pro-Ops Converter Management pack for System Center Service Manager (SCSM) 2012 enables the service desk analyst to request converting tickets to Project requests.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.