Expit’s Pro-Ops Connector is an add in for Microsoft Project that allows project managers to create change requests in Service Manager as part of the project. The Pro-Ops Converter Management pack for System Center Service Manager (SCSM) 2012 enables the service desk analyst to request converting tickets to Project requests.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.

Risk Profiler gives complete control to the administrator on calculating the risk score by assigning weights to the type of questions. The Change initiator has to simply answer the list of questions to get the right risk level for the change.