WHAT IS EXPIT SOS?

The Expit S.O.S gives a platform for the end users to interact with Microsoft System Center Service Manager through the Outlook console. With the help of S.O.S, one can create Incident and Service tickets and check the status of the previous tickets opened in SCSM.

With S.O.S, you no longer need to navigate to the Self Service Portal or call the help desk or send emails to open up tickets in SCSM. One can simply open up the S.O.S app from outlook, type in the details of the incident/service request and create tickets with a few clicks. You can also attach a file or a screenshot of the screen to explain the details of the problem.

Also, in case you don’t want to type out the details, S.O.S gives you the provision to record a voice message to the help desk team explaining your problem as an attachment to the ticket.

Expit S.O.S does not require any server or database components and can be setup and be operational in less than 5 minutes.